Customer Help Centre
Welcome to Stardust Dragon Duel Academy. Find answers about shopping, trading cards, pre-orders, shipping, card condition and selling your collection.
Shopping & Products
Which games do you carry?
We focus on trading card games, including Pokémon, Yu-Gi-Oh!, Magic: The Gathering, One Piece, Riftbound, Disney Lorcana, Digimon and other TCGs. Availability varies by release and inventory.
Are your cards authentic?
We aim to supply authentic TCG products. If you have a concern about an item you received, contact us with your order number and clear photos so we can review it.
How do I find a specific card?
Use the store search and game collections. Where available, narrow results by set, rarity, card number, language, finish and condition.
Orders, Payments & Shipping
When do orders ship?
In-stock, non-preorder orders are typically processed within 3 business days. Orders containing preorder items are held until the final preorder item in that order is released, then prepared for shipment. Carrier transit time is additional and delivery estimates are not guaranteed.
What does shipping cost?
Shipping rates depend on the products, shipping profile, package and destination. Eligible orders totaling $250 CAD or more qualify for free standard shipping when the free standard option is available for the products and destination in your cart. The $250 CAD threshold is configured across our General, Card Accessories and Trading Cards shipping profiles for eligible Canada and United States shipments.
Some products use live carrier-calculated rates from Canada Post, Purolator, DHL or FedEx. Carrier-calculated services, certain product combinations, destinations and upgraded services may not qualify for free standard shipping. The final options and total shown at checkout are authoritative. See our Shipping Policy for details.
Do you ship outside Canada?
Shipping is available to selected international destinations where checkout offers a service. Carrier-calculated options may include Canada Post, DHL or FedEx. Import duties, taxes, brokerage and customs fees charged by the destination country are the customer's responsibility.
Is every shipment tracked?
No. Tracking is provided when the selected shipping service includes tracking and the carrier issues a tracking number. Some lower-cost services may not include tracking.
Can I pick up my order?
Local pickup is available only when shown at checkout. Pickup orders are generally ready within 2–4 business days. Wait for the ready-for-pickup notification and instructions before travelling.
How do I track my order?
Use the tracking link in your shipping confirmation email if one was issued, or visit our Track Your Order page.
Which payment methods are available?
Available payment methods are displayed at checkout. For buylist transactions, payout methods are confirmed in the written offer.
Pre-orders
Release dates are estimates supplied by publishers or distributors and may change. Orders containing preorder items are held until the final preorder item in the order is released. Please review our Pre-Order Policy before ordering.
Card Condition & Grading
Review our Card Condition Guide for condition terminology and our Card Grading & Condition Guide for additional information. Contact us if a received item does not match its listing.
Selling Your Cards
We review individual singles, collections, deck cores and sealed TCG products. Start at our TCG Buylist page. Send collection details and clear photos, and wait for written confirmation and instructions before shipping or dropping off cards. Submissions are reviewed individually; no fixed percentage of market value is guaranteed.
Returns, Damaged or Incorrect Orders
Please review our Refund Policy and Shipping Policy. If an order arrives damaged or incorrect, contact us promptly with your order number and clear photos so we can assess the issue.
Rewards & VIP
See the VIP Loyalty Program page for current tier information and applicable discount terms. Any benefits are subject to the posted program rules and eligibility.
Events & Community
Visit our Events & Community page for event information and announcements.
Contact Us
For order, product or buylist questions, email harrisonlightman@gmail.com. Include your order number when contacting us about an existing order.