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Privacy Policy

Last Updated: January 11, 2026

1. Information We Collect

When you visit our store, we collect certain information about you, including:

Name, email address, billing and shipping address
Phone number
Payment information (credit card details, billing address)
Order history and preferences
Information from your interactions with our website (browsing behaviour, IP address)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, account, and customer service inquiries
Send you marketing communications (with your consent)
Manage tournament registrations and events
Improve our website and services
Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

Payment processors to complete transactions
Shipping carriers to deliver your orders
Service providers who assist us in operating our website and business
Law enforcement or regulatory authorities when required by law

4. Data Security & Encryption

We take the security of your personal information seriously and implement industry-standard measures to protect your data:

Payment Card Security

SSL/TLS Encryption: All payment card information is transmitted using Secure Socket Layer (SSL) technology with 256-bit encryption, ensuring your card details are protected during transmission.
PCI DSS Compliance: Our payment processing is handled by PCI DSS compliant payment processors. We do not store complete credit card numbers on our servers.
Tokenization: Card information is tokenized, meaning sensitive card data is replaced with a unique identifier that cannot be reverse-engineered.
Secure Storage: Any stored payment information is encrypted at rest using AES-256 encryption standards.

Additional Security Measures

Regular security audits and vulnerability assessments
Restricted access to personal information on a need-to-know basis
Secure data centers with physical and digital safeguards
Employee training on data protection and privacy practices

While we implement robust security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications at any time
Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

6. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve our services and user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction data is typically retained for 7 years to comply with tax and accounting requirements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.